Policy & FAQ
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Processing & Shipping policy
Our products are meticulously crafted and packaged by hand, with a commitment to excellence at every step. Please note that processing times for all orders typically range from 3 to 10 business days (Monday to Friday) before shipment. Once processing is finished, you will receive an email notification containing your tracking number. During promotional sales, we kindly ask for your patience as processing may take up to 16 business days. Rest assured, orders are processed and shipped out daily.
Returns, Exchanges & Cancellations
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At Lavishing Honey, we are dedicated to providing high-quality self-care products and ensuring customer satisfaction. Our policies are designed to create a seamless shopping experience while maintaining fairness and transparency.
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4-Day Satisfaction Guarantee
We stand behind the quality of our products. If you are unsatisfied with your purchase, you may request a refund within four (4) days of receiving your order. Refunds will be issued in the form of store credit via a Lavishing Honey Electronic Gift Card.
To request a refund, please contact us at support@lavishinghoney.com within the 4-day window. Any issues regarding your order, such as missing or incorrect items, must also be reported within this timeframe for resolution.
Final Sale Items: All items purchased during a sale or promotion are considered final sale and are not eligible for return, refund, or exchange.
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Order Cancellation Policy
Online orders that are shipped to your home can be canceled within one (1) hour of order placement. If you need to cancel, please contact us immediately via chat, text, or call for the best chance of cancellation. If attempting to cancel after business hours, send a text or email to support@lavishinghoney.com for the quickest response.
Orders for Buy Online, Pick Up in Store and Same Day Delivery are processed immediately and cancellations are not guaranteed. However, you may contact us, and we will do our best to accommodate your request.
If Your Order Cannot Be Canceled
If an order has already been processed or shipped, it cannot be canceled. However, you may be eligible for a refund as per our 4-Day Satisfaction Guarantee.
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For any additional questions or concerns, please reach out to our team at support@lavishinghoney.com. We are here to ensure you have a smooth and enjoyable experience with Lavishing Honey.
Incorrect Address
In order to offer top-tier service and guarantee the accurate delivery of your package, it's crucial to ensure that your address is inputted correctly. This entails using the appropriate abbreviations, accurate street numbers, and precise apartment numbers. Please be aware that we cannot be held responsible for lost, misplaced, or incorrectly delivered shipments resulting from incorrect or inaccurately entered address information provided at the time of purchase.
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If your address needs correction, kindly email us with a photo of your ID along with the updated address, provided that your order has not yet been shipped. In the event that your order has already been shipped prior to the address change, it becomes the customer's responsibility to reach out to USPS in an attempt to reroute the package. We cannot assume liability for packages sent to an incorrect address due to inaccuracies in the provided address information.
My package was returned.
Should your package be returned to us, you will receive notification via email within 5 business days. All returned packages will be refunded for in store credit, with the original shipping cost deducted. In the event that your package is returned due to a natural disaster (such as hurricanes, fires, floods, etc.), we will retain your package until USPS or UPS can safely deliver it to you at no additional charge.
Package lost, stolen or damaged?
In the event of a lost or stolen package, it is necessary to initiate a claim with USPS.
Please click the link below to begin the claims process.
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USPS CLAIM